Frequently asked questions

StandbySkipper works with Genie+ to find LL times for you and your party based on the time you define. 

StandbySkipper automatically notifies you by push notification when the Skipper has found a LL. Create your search by selecting the experience you desire from our list of LL eligible experiences. You can choose your experience from the list on the app home screen. **HINT, click each park icon to view the experiences available in that park**. After selecting your experience, select the LL return time frame you want. You can choose from: 

• “Anytime: Books the first available time no matter the return time”, 

• “Morning: Books your selection if the return time is between park open and noon” 

• “Afternoon: Books your selection if the return time is between noon and 4pm”, 

• “Evening: Books your selection if the return time is between 4 pm and park close”, 

• “Night: Books your selection if the return time is between 6 pm and park close”, 

• “As Soon as possible: Books your selection if the return time is within 2 hours. This is good for booking rides by proximity”. 

Next select the people from your list of friends and family that you want a LL time for the experience you have selected. Finally swipe to start searching. That’s it! Now, put your phone in your pocket and let do the swiping and refreshing for you! We will notify you when your LL time is booked.

As much as we'd like to be BFFs forever, Skippers that have not purchased StandbySkipper will be removed from our Friends & Family list if they haven't logged in within 7 days of joining.  If you have purchased, we will remain friends until the end of your trip or you chose to un-friend us.

Yes! The 7 day plan is valid for seven consecutive calendar days, starting from the day you select on the purchase screen.

StandbySkipper is only able to search for LLs for guests that have purchased Genie+. Any DAS activities need to be performed through the official MDE app.  StandbySkipper considers DAS a protected system, therefore we don't interact with DAS in any way.

We check your family's eligibility once every few minutes.  As soon as everyone is eligible, we'll resume watching for your next searches.  Keep in mind that the app is designed to help you reduce screen time and is not faster than a human (by design). We want everyone (even non-StandbySkipper users) to have a great experience with LLs, and avoid monopolizing LL availability.

Yes! StandbySkipper works with Genie+. StandbySkipper helps you navigate Genie+ and does the LL search for you, but your guests must have access to the LLs through Genie+ first! 

You can select up to 12 guests per search.

If you have more than 12 guests in your party you will need to split your party up into multiple searches.  Keep in mind that the return times are based on availability and each search may get different LL return times or not at all (for experiences most in demand).

Yes! When setting up your searches in StandbySkipper you can select which members of your party are for that search. This works great when you have some people who love thrill rides (sure), and others who prefer boat rides (nice).

First, we want to do the right thing.

The MDE Terms specify very clearly that Friends and Family can find experiences for you (source). It’s important to us that we follow the terms of use for your benefit and our own.  By explicitly choosing to join our family you are acknowledging these rules. Less scrupulous people may ask you for your login details so they can login to your account and perform things while impersonating you.  Sharing your account credentials with anyone is never safe and would be in violation of WDW's Terms of Use (Section 1.F).

Second, we need to know the members of your party.

We are not asking you to invite us into your family, we are inviting you to become a member of our family.  When you accept the invitation by clicking the button within MDE you are allowing the StandbySkipper to see the list of members of your family and search for LLs on your behalf.

No. When you join someone’s family your MDE Account is not linked, only the Guests within MDE.  This is a very important distinction because your MDE Account is where your payment details, address and other personal details are stored.

Have you ever noticed how when you are making selections in MDE that you show up as “Uncle Bob (Me)” with the “Me” at the end?  This is because your Guest identifier is different from your MDE Account.  Your entitlements (tickets, magic bands, park reservations) are attached to your Guest identifier, not your MDE Account.

When you become a member of the StandbySkipper family your Guest identifier and the Guest identifiers of your family are shared with StandbySkipper, but never your account or any of the details associated with it (payment details, address, etc).

You can verify all of this by asking someone you trust to invite you to their Friends and Family list, then ask that trusted person to tell you what personal details they can see about you and if they are able to charge things on your behalf.

If you choose to pay for a StandbySkipper access plan you must enter in credit card details at that time, and these are never seen by us, they are processed by our payment processor (Stripe).

You always have the option to click the red button (under 'My Account') in StandbySkipper so we forget the guest identifiers of your Friends and Family. If you prefer, you can reach out to us directly here to request removal. If you have already purchased, removing yourself from our system does not initiate a refund (please see our Terms of Service) as services are non-refundable.

Yes! StandbySkipper works with Genie+. StandbySkipper helps you navigate Genie+ and does the LL search for you, but you must have access to the LL through Genie+ first! 

No, StandbySkipper cannot guarantee LL availability due to attraction down times, weather conditions, changes in park hours, attendance, and guest interest.

You can purchase your StandbySkipper access plan as early as 30 days in advance or as late as the day of your park visit.  Make sure you have selected the date that you want your access plan to start on the checkout page.

You can put in your searches as early as midnight on the day of your park visit, you must have a valid park ticket, park pass and Genie+ on each guest that will be on your StandbySkipper search. We cannot accept any search requests prior to midnight on the day of your park visit.

The app is available for download in the United States, United Kingdom and Canada. We do not have plans for expansion at this time. We're unable to provide guidance, work-arounds, support or suggestions regarding alternate download methods.

Yes! Snooze away! You’re on vacation! Let the Skipper look for those LLs for you!

Yes! Add as many or as few as you like. Our guests have the most success when searching for multiple experiences at a time. Our guests also like to group experiences that are near one another, so as soon as you band into your ride, the Skipper is searching for another experience next door! This strategy eliminates crisscrossing the parks! Really great for families with little ones!

Yes! Your purchase is linked to you (the person), so both of you can use the app together by going through the "Friend" process and using the same MDE account. After doing this, both devices will receive the same push notifications.

Yes! Our users can be riding rides at MK in the morning while StandbySkipper is searching for LL at HS in the afternoon! Park Hopping with StandbySkipper is a breeze! 

Yes! Many of our users use the MDE App with the StandbySkipper app. If you book a LL time through the MDE App and you had previously requested StandbySkipper to search for that LL, the Skipper will recognize you have booked the LL and stop searching.

Yes! You can cancel any active search in StandbySkipper at any time!

Yes! You may be able to find a "better" time in MDE and change the return time in MDE.  As for StandbySkipper, no, we don't (and can't) modify booked LLs.

WDW's rule is that if you miss your return window you will not be able to book that same LL again that day. WDW generally allows a one hour return window -- check MDE for the most accurate details. For Example: StandbySkipper books a LL for you at 4pm. You can band into that experience starting at 4pm and until the window ends.

Yes! When you have multiple searches StandbySkipper will continue to book your requests as the Skipper finds them as soon as you and your guests are eligible.

No, StandbySkipper can not book Individual LLs or Virtual Queues, users should book these experiences through the MDE App.

When you install StandbySkipper app make sure to choose “Allow notifications”. Also, make sure that in the settings on your phone you have toggled “Allow Notifications”. You can also use the 'Test Notification' feature within the app.

No, unfortunately StandbySkipper is non refundable. Please see our Terms of Service. 

That sounds amazing!  You should take us with you!

We only allow one active plan at a time.  After your current plan expires, the app will prompt you to upgrade and you can decide then if you'd like to purchase again.

Our app only supports Genie+ within WDW in Florida.

The answer is neither! We subscribe to a feed that publishes this data online. An internal ETL process through the StandbySkipper API handles data from the feed.  This data is publicly available on the internet from sources like ThemeParksWiki, ThrillData and WDWStats.  You can read more about these services by visiting their websites.

No. We are not affiliated with or endorsed by WDW or any of it's affiliates.  Any use of graphics or language is for identification purposes only and does not imply nor intend to imply any endorsement, affiliation or business relationship.

We love to hear from our users! Contact us here at anytime, we will be happy to help!